Integrated Accessibility Standards Policy

The following policy has been established by Generali Global Health Services to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.

These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.

Generali Global Health Services is governed by this policy as well as the Accessibility Standards for
Customer Service Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of persons with disabilities.

Commitment

Generali Global Health Services is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessibility Plan

Generali Global Health Services will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.

The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, Generali Global Health Services will provide a copy of the
Accessibility Plan in an accessible format.

Self-Service Kiosks

Generali Global Health Services will have consideration for accessibility when designing, procuring or acquiring our self-serve kiosks to better serve persons with disabilities.

Training Employees and Volunteers

Generali Global Health Services will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to:

  • all its employees and volunteers;
  • all persons who participate in developing Generali Global Health Services’ policies; and,
  • all other persons who provide goods, services or facilities on behalf of the company

The training will be appropriate to the duties of the employees, volunteers and other persons.
Employees will be trained when changes are made to the accessibility policy. New employees will be trained during orientation or as soon as practical.

Generali Global Health Services will keep a record of the training it provides.

 

INFORMATION AND COMMUNICATIONS STANDARDS

Feedback
Generali Global Health Services will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.

Accessible Formats and Communication Supports
Upon request, Generali Global Health Services will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.

Generali Global Health Services will consult with the person making the request in determining the suitability of an accessible format or communication support.

Generali Global Health Services will also notify the public about the availability of accessible formats and communication supports.

Accessible Websites and Web Content

Generali Global Health Services will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA except where this is impracticable.

 

EMPLOYMENT STANDARDS

Recruitment

Generali Global Health Services will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment process.

Recruitment, Assessment or Selection Process

Generali Global Health Services will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.

If a selected applicant requests an accommodation, Generali Global Health Services will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Notice to Successful Applicants
When making offers of employment, Generali Global Health Services will notify the successful applicant of its policies for accommodating employees with disabilities.

Informing Employees of Supports
Generali Global Health Services will continue to inform its employees of its policies (and any updates to those policies) used to support employees with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as practicable after commencing employment.

Accessible Formats and Communication Supports for Employees

Upon the request of an employee with a disability, Generali Global Health Services will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other employees.

In determining the suitability of an accessible format or communication support, Generali Global Health
Services will consult with the employee making the request.

Workplace Emergency Response Information

Generali Global Health Services will provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary, and if Generali Global Health Services is aware of the need for accommodation due to the employee’s disability. Generali Global Health Services will provide this information as soon as practicable after becoming aware of the need for accommodation.

Where the employee requires assistance, Generali Global Health Services will, with the consent of the employee, provide the workplace emergency response information to the person designated by
Generali Global Health Services to provide assistance to the employee.

Generali Global Health Services will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.

Documented Individual Accommodation Plans

Generali Global Health Services will maintain a written process for the development of documented individual accommodation plans for employees with disabilities.

If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.

In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.

Return to Work Process

Generali Global Health Services maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

The return to work process outlines the steps Generali Global Health Services will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.

This return to work process will not replace or override any other return to work process created by or under any other statute (i.e. the Workplace Safety Insurance Act, 1997)


Performance Management, Career Development and Advancement & Redeployment

Generali Global Health Services will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to employees, or when redeploying employees.

Questions about this policy
This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by:

Human Resources
(905) 669-4333
hr@gghs.ca

150 Commerce Valley Drive West
9th Floor
Thornhill, ON
L3T 7Z3