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Medical Case Management And Emergency Assistance

From routine health treatment to urgent support in emergencies, we provide expert guidance and support to members while containing costs for clients. 


For our members: support and clarity

From our 24/7 global service hub in Canada, our expert medical case managers guide members through every step of every enquiry – from the first phone call to the end of medical treatment.

We’re on hand around the clock to deliver world-class service and exceptional care. Our multilingual team offers sensitive, informed advice and ensures members understand exactly what’s happening.   

Services offered via our 24/7 phoneline

  • Multilingual case management and assistance, with nurses and medical doctors always on-hand to offer support
  • Emergency support, including air ambulance coordination and help with evacuation and repatriation
  • Help to access high-quality routine and specialist care
  • Support with pre-authorisations and pre-certifications for medical care.


For our corporate clients: cost-effective care services

Our pre-authorisation service enables us to guide members towards the most appropriate care and to effectively manage costs from the earliest stage. So our clients can be confident in outstanding care without unnecessary expenditure.